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Notifications - Sent SMS messages

Updated over 2 months ago

This guide will cover methods for tracking and managing the SMS notifications you've sent to your customers. By gaining insights into the status and delivery of your SMS notifications, you can maintain timely communication and improve customer engagement. The Sent SMS messages page will show all the SMS notifications sent to your customers. This includes their statuses, other information regarding the notification, and other actions that you can do.

Access the Sent SMS Messages page

To access the Sent SMS Messages page, navigate to Operations → Notifications → Sent SMS Messages.

Search for an SMS message

Quickly find SMS messages using these search and filter options:

  1. Search by Keyword
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    • Use the Search SMS field to locate messages by entering relevant details.
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  2. Filter by Type

    • Narrow your search by selecting an SMS notification type:

      • Tech on the Way

      • Job Complete

      • Booking Reminder

      • Booking Changed

      • Water Test Result

  3. Filter by Status

    • Filter messages based on delivery status:

      • Delivered, Undelivered, Queued, Sent, or Failed

  4. Filter by Date

    • Set a starting date using the From field (manually or with the date picker).

    • Use pre-defined ranges for quick filtering:

      • This Week, Last Week, Last 7 Days, Current Month, Previous Month, or Next Month

Sent SMS Messages columns

1. Status column - This will show the status of the message.

  • Delivered - The SMS was successfully delivered to the recipient.

  • Undelivered - The notification was not successfully delivered to the recipient.

  • Queued - The message is in line to be sent out and is waiting for its turn in the delivery queue.

  • Sent - The SMS has been successfully transmitted from the sender's end.

  • Failed - The SMS delivery attempt was unsuccessful, and the message could not be delivered to the recipient.

2. Sent Column - This shows the time stamp for when the notification was sent.

3. Contact column - The contact where the SMS notification was set.

4. Type - This is the type of notification sent to the recipient.

  • Tech on the way - This SMS notification informs the customer that a technician is en route to the site.

  • Job complete - This SMS notification alerts the customer that the job has been successfully completed.

  • Booking reminder - SMS reminder for a scheduled job.

  • Booking changed - Notifies the customer of any changes or updates to their previously scheduled job.

  • Water test result - This SMS notification provides the customer with the link where they can view the water test results of a water test conducted on their pool or spa.

5. Number column - The phone number intended to receive the notification.

6. Charged Units - The number of units deducted from your SMS credits.

SMS messages are limited to 160 characters per unit. If your message exceeds this limit, it is split into multiple parts, each counting as a separate SMS. To avoid being charged with multiple units for a notification, make sure your message is less than 160 characters including merge tags, to avoid extra charges. Based on country regulations, the message may also include 'No Reply' information, which will be added to the message.

6. Action column - You can edit the phone number, view the message, and resend the message by clicking on the navigation/hamburger icon.

  • Resending is an option exclusively applicable to failed messages and remains available for a duration of three weeks from the initial message dispatch.

  • You are only able to view the message if the SMS was sent less than 7 days ago.

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