Before enabling SMS notifications on Jobs, make sure that you have configured SMS Messaging and have enough SMS credits available. To do this, go to Operations → Configure SMS.
To purchase an additional SMS pack, click on the 'Buy SMS credits' button. You will be taken to the Plan & Payment page.
Global SMS Settings
You can set the global SMS settings and messaging by going to Setup → Jobs → Notifications. From this page, you can globally enable notifications.
Once a reminder is enabled globally, they are turned on for every new job you create by default. You can disable them within the job settings page. Learn more about Global SMS Settings here >> Setup → Jobs → Notifications.
SMS Notifications settings on Jobs
To configure SMS notifications within the job, scroll down to the SMS notification section.
Toggle the notification you want to enable.
Click on Edit recipients.
3. Select the recipient you want to send the notifications to. If the contact has multiple mobile numbers, you can select multiple recipients by checking on the box beside each phone number and you will have the option to enter a new phone number.
Click on the 'Add phone' icon if you want to add a different phone number that is not listed.
Enter the phone type, phone number, and label. Once done, click on the Add button and then Save.
Note that the notification will be sent to all the selected recipients and will deduct one unit per recipient.
4. The default messaging will be the same message that was set in the global notification settings. You can change it for a particular contact to make it more personalised.
5. Set when the notification will be sent. The default is 24 hours but you can change this.
5. Click on Save/Create to keep the changes.
This guide can also be applied when setting up recurrences. All the jobs within the series will have the same recipient. However, if on a certain service date, you would need to set a different notification recipient, you can configure the SMS notification for that job and it will be applied only on that specific job.